Nyumbani's Privacy Policy

Nyumbani is a property and tenant management platform operated by Nyumbani Tech Solutions Limited.
This policy describes how we collect, use, and store personal information when you use Nyumbani.

Information We Collect

When you create an account in Nyumbani, we will request for:

  • Your name

  • Your profile picture (optional)

  • Your email address

  • Your phone number (if made available to us)

  • Tenant information, which may include personal details and financial data such as opening balances and account history

How We Use Your Information

We use your information to:

  • Create and manage your Nyumbani account

  • Verify your identity

  • Communicate with you regarding your account or services

  • Provide property and tenant management features

  • Create and manage your Nyumbani account and associated organizational profiles

  • Verify your identity and the ownership or authorization of managed properties

  • Communicate with you regarding your account, property listings, or subscribed services

  • Facilitate billing, payments, and settlements related to tenants, utilities, or service providers

  • Generate financial and operational reports to help you manage your properties efficiently

  • Provide customer support and resolve issues relating to your organization or users under your management

  • Send important notifications, such as system updates, policy changes, and service announcements

  • Enhance and customize your management experience through analytics and usage insights

  • Ensure compliance with applicable accounting, data protection, and regulatory requirements

  • Prevent and detect fraudulent activity or unauthorized access within your organization’s account 

  • Enable integrations with third-party services (e.g., payment gateways, messaging platforms, or accounting tools) that you choose to connect to your Nyumbani account

We respect your privacy and do not engage in the following practices:

  • Sell your data to third parties

  • Share your data with advertisers or marketing companies without your consent

  • Use your information for purposes unrelated to property management or the services you have subscribed to

  • Access your data for personal gain beyond providing and improving Nyumbani’s services

  • Disclose your data to unauthorized parties without a legal or regulatory requirement

  • Track your activity outside Nyumbani for profiling or marketing purposes

Data Storage

We store your data securely on encrypted servers to protect it from unauthorized access, loss, or misuse. Nyumbani implements reasonable technical, administrative, and organizational measures, including:

  • Encryption of sensitive data both in transit and at rest

  • Access controls to ensure that only authorized personnel can access your information

  • Regular security audits and monitoring to detect and respond to potential threats

  • Secure backups to prevent data loss and support disaster recovery

  • Compliance with applicable data protection laws and industry best practices

While we strive to protect your data, no system can guarantee absolute security. You play a key role in safeguarding your account by using strong passwords and keeping your credentials confidential.

Sharing Your Information

We respect your privacy and only share your information in limited circumstances. This includes:

  • When required by law or legal process, such as responding to a court order, regulatory request, or government investigation

  • With service providers who assist us in delivering services you have requested, including messaging platforms (SMS, WhatsApp, email), payment processors, or cloud hosting providers

  • To protect the rights, property, or safety of Nyumbani, our users, or the public

  • During business transfers such as a merger, acquisition, or sale of assets, where your information may be part of the transferred assets

  • With your explicit consent, for purposes not covered above

We do not share your information with advertisers or for marketing purposes without your consent.

Data Retention

We retain your information for as long as your Nyumbani account remains active to provide our services effectively.

If you close your account or it becomes inactive, we may keep a limited set of records for legitimate purposes, including:

  • Regulatory compliance under applicable laws

  • Accounting and financial record-keeping

  • Audits and internal reporting

  • Resolving disputes or enforcing agreements

Once these purposes are fulfilled, we securely delete or anonymize your data wherever possible..

Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

  • Access your data – You can request a copy of the personal information we hold about you.

  • Correct your data – You can request that we update or correct any inaccurate or incomplete information.

  • Delete your data – You can request the deletion of your personal information, subject to any legal or regulatory obligations that require us to retain certain data.

  • Withdraw consent – Where processing is based on your consent, you may withdraw it at any time.

  • Object to processing – You can object to certain types of processing, including direct marketing, where applicable.

  • Data portability – You may request a copy of your data in a structured, commonly used, and machine-readable format where technically feasible.

To exercise any of these rights, please contact us using the details provided in the Contact Us section. We will respond in accordance with applicable laws and within reasonable timeframes.

Contact US

For any privacy inquiries:


Email: admin@nyumbanitech.co.ke

Phone: 254718500100

Company: Nyumbani Tech Solutions Limited